Return and Exchange Policy
Thank you for shopping with us! We are so dang thankful for your business. We want you to love the item you are buying but if for any reason your not 100% satisfied, any unworn, unwashed, undamaged, or defective merchandise purchased at The Collection TX can be returned within 14 days after receiving your item for and exchange or store credit.
Customers who purchase our Worry-Free Return & Exchange coverage for $1.48 will receive unlimited complimentary return shipping. This coverage is available for purchase from the “View Cart” screen.
Customers who do not purchase our Worry-Free Return & Exchange coverage will still be able to initiate a return or exchange, but will be responsible for paying for their own return shipping labels via the return/exchange portal.
All return and exchange orders are subject to the following terms:
Returns and exchanges initiated within 14 days of delivery are eligible for an exchange or store credit. You store credit will be issued in the form of a gift card after your return item has been approved and received.
Items must be received in our shop before credit or exchanges will be issued. All refunds and credits are issued at the discretion of The Collection Tx.
The following item are FINAL SALE and are not eligible for a return:
- ANY reduced priced item or sale item
- Jewelry + Accessories
- Hats
- Eyewear + Hair Accessories
- Bodysuits + Underwear + Swimwear
- *Any shoes returned must have 0 signs of wear and must be in the original box
The Collection TX is not responsible for packages lost in transit. You must file a claim with the USPS or call your local post office.
*If more than 15 business days have passed since we’ve approved your return, please contact us at shop@thecollectiontx.com.